Returns and refunds
Not right for you? No worries.
If Bioelevate is not what you hoped for, you have 30 days from delivery to send it back. We cover the cost of return shipping, so trying us should never cost you anything.
To start a return, email us at enquiries@bioelevate.com.au with your order number and we will get it underway.
The details
How returns work.
1. Email us
Within 30 days of delivery, email your order number and we will get a return underway the same business day.
2. Send it back
Pack the tubs as they arrived. Return shipping is on us: we send you a prepaid label, nothing to pay.
3. Refunded
Once the unopened tubs reach us, we refund your original payment method in full.
What can I return?
Any unopened Bioelevate tub or travel pack within 30 days of delivery. For health and safety reasons we cannot accept tubs that have been opened.
Who pays the return shipping?
We do. Approved returns come with a prepaid shipping label, so sending an order back costs you nothing.
How long does a refund take?
We process refunds as soon as your return arrives at our warehouse. Your bank usually shows the money back on your card within a few business days after that.
What if my order arrives damaged?
Email us a photo of the damaged tubs and your order number. We will replace them or refund you in full, your choice.
Questions about a return or a refund? Email us at enquiries@bioelevate.com.au or send us a message below and we will sort it out.